Build customer relationships and gain actions that drive growth through resident surveys

Use Data to Inform Decisions. Know what customers love and how you create great experiences

One Survey Platform

  • Have feedback in one system so anyone from your executives to your managers have access to just the information that they want.
  • With patient/resident, family member, and fiduciary feedback, know what they love and what they think can be improved. You can then make more informed decisions of where to spend time and resources.
  • We make it easy for you to collect customer feedback through our well developed administration system using best practices.
  • For senior living: we do post-tour, move-in, and move-out surveys to get you information on how to improve your sales process.
  • For skilled nursing: we do CoreQ and other discharge surveys for your quality programs and compliance needs

Customer Engagement

  • Build referral source, customer, and family relationships through understanding a deeper level of needs
  • Improve your move-in and admission rates by committing to a quality experience: hear what customers are saying and get timely alerts to close the loop on issues.

Online Reviews & Testimonials

  • The BEST way to tell your story is through customer testimonials. Empower your sales and marketing leaders with data on what your customers love – and quotes that they can share with prospects.
  • Activated Insights can capture customer online reviews during your annual resident survey. We organize testimonials for you to use to increase satisfaction, referrals, and census. It’s a lot of work to gather feedback from every customer, let us do it for you.

Watch how easily you can increase your online reviews & testimonials

Resident Survey