Build customer relationships and gain actions that drive growth through resident surveys

Use Data to Inform Decisions. Know what customers love and how you create great experiences

Have feedback in one system so anyone from your executives to your managers have access to just the information that they want.
With patient/resident, family member, and fiduciary feedback, know what they love and what they think can be improved. You can then make more informed decisions of where to spend time and resources.
We make it easy for you to collect customer feedback through our well developed administration system using best practices.
For senior living: we do post-tour, move-in, and move-out surveys to get you information on how to improve your sales process.
For skilled nursing: we do CoreQ and other discharge surveys for your quality programs and compliance needs

Build referral source, customer, and family relationships through understanding a deeper level of needs
Improve your move-in and admission rates by committing to a quality experience: hear what customers are saying and get timely alerts to close the loop on issues.

The BEST way to tell your story is through customer testimonials. Empower your sales and marketing leaders with data on what your customers love – and quotes that they can share with prospects.
Activated Insights can capture customer online reviews during your annual resident survey. We organize testimonials for you to use to increase satisfaction, referrals, and census. It’s a lot of work to gather feedback from every customer, let us do it for you.