ANNOUNCING New national partnership with U.S. News & World Report

U.S. News to Identify Best Senior Living Communities

U.S. News & World Report is launching the first-ever Best Senior Living evaluation based on the Activated Insights customer engagement surveys. 

Sign up now to participate!

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Activated Insights helps senior care providers collect feedback from their employees and residents to improve and build their brand - from the inside out.

We're the experts -- 5,000 locations have partnered with us with over 1 MILLION surveys distributed.

Our Offerings

Great Place To Work

Get Recognized

Great Place To Work Certification to get recognized, understand how your employee experience stacks up, and get recognized for the great workplace you've built.

U.S. News Best Senior Living

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U.S. News & World Report is preparing a Best Senior Living survey to help families choose among top senior living communities.

Engage Employees

Engage Employees

Insights tailored to your needs, such as deep-dive analytics, pulse surveys, and onboarding/exit surveys with powerful action planning.

Engage Residents

Engage Residents

Data-driven recommendations using quantitative and qualitative feedback from your residents, customers, and family members to increase satisfaction, referrals, and occupancy.

U.S. News

Opportunity for National Recognition

By participating in the Activated Insights surveys with U.S. News, communities have the potential to earn recognition for their high quality and customer satisfaction by a trusted, independent and nationally-known brand.

Great Place To Work Badge

Get Certified as a Great Place to Work

Get certified by Great Place to Work today, and get game-changing insights to improve employee, resident and family engagement.

Frequently Asked Questions (FAQs)

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful.

The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers.

For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps:

  1. One person or team, usually from human resources, completes the culture brief questionnaire
  2. Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see.

Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a profile on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care. U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

Fortune Best Workplaces for Aging ServicesTM 2021

Congratulations to all the companies that made the list!