U.S. News Best Senior Living Overview

The registration fee covers the costs of administering your resident and family survey, which includes a high-level summary of overall results. Detailed survey results and raw data will be provided at an additional cost. Survey participation is required to be eligible for a potential Best Senior Living recognition. U.S. News Best recognition is not guaranteed upon survey completion.

You'll work closely with Activated Insights to administer a standard Customer Engagement survey. The survey runs for 2 weeks and typically takes between 2-6 weeks to prepare for. Preparing for the survey involves creating your participant list, communicating that the survey is coming, and supporting participation during the survey period.

The Customer Engagement  survey (CES) is a standardized proprietary instrument developed from peer-reviewed literature on resident and family satisfaction. Across the thousands of residents and family members who have completed the CES, it takes an average of 10 minutes to complete. During the onboarding process, your Activated Insights Program Manager will share the survey questions and help you configure the survey to use your location’s naming conventions.

U.S. News will receive aggregated data by community location to run analytics and identify high performers. You may elect to provide optional customer testimonials that U.S. News may use on its website. 

Many senior living communities already have a profile on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care. U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

The next Best Senior Living is expected to be available at the beginning of 2025. Participants will find out if any of their communities will be recognized a few weeks before publication. 

Yes, the results are confidential. U.S. News will assess results in the aggregate by community, and will not receive personally identifiable information from survey participants, except for optional testimonials.

It is important that residents and family members present their own opinions in the survey. However, we recognize that some people need assistance with completing their responses. Residents who need assistance can get help from other residents as well as their community’s survey champions. For independence of survey answers, it is important that only a minority of residents receive direct assistance. Through technology, sophisticated algorithms are used to detect when it is not a resident or family member answering the survey.

There are registration fees that cover the costs of administering the survey, including technology server and messaging costs of Activated Insights.

Independent Living, Assisted Living, Memory Care (Alzheimer's Care), and Life Plan Communities / Continuing Care Retirement Communities. E-mail us to learn more at hello@activatedinsights.com