FREQUENTLY ASKED QUESTIONS

Question Answer
Why did Activated Insights acquire WeCare Connect? Activated Insights acquired WeCare Connect to strengthen our commitment to helping senior care providers enhance employee, resident, and family engagement. WeCare Connect brings deep expertise in the senior care space, and by combining our strengths, we’re now able to offer integrated solutions that improve retention, support training and education, boost satisfaction, and ultimately raise the quality of care across the continuum.
What does this acquisition mean for me as a customer? You’ll continue to receive the same trusted service you rely on today—with added opportunities to benefit from new tools, insights, and innovations as we bring the best of both companies together. This means better access to workforce analytics, training programs, and experience management solutions tailored to care organizations.
Will the service change? Your current application experience isn’t going away or changing. Our team is committed to maintaining the tools you rely on while thoughtfully integrating them into our broader suite of connected solutions that will bring even more value, insights, and innovation to your day-to-day operations.
Do I need to take any action as a result of this acquisition? No action is required on your part. Your service will continue as usual. If there are new features, optional integrations, or opportunities to expand your capabilities, our team will guide you through them.

Consider: If you’re currently on a month-to-month agreement, this is a great time to consider a long-term plan. Our team is available to walk you through the benefits—like pricing stability, enhanced support, and early access to new features—along with our updated privacy standards.
Will the pricing change? There are no pricing changes as a result of the acquisition. Your current agreement remains in place, and we’re committed to honoring it. That said, we’re introducing new pricing options that reflect the enhanced value, expanded offerings, and improved privacy protections now available through Activated Insights. If you’re currently on a month-to-month plan, now is a great time to explore a long-term agreement that provides pricing stability and early access to new tools and features. Your Customer Success Manager can help you find the right fit.
What new features or services might be available to me now? As part of Activated Insights, you’ll have access to new capabilities over time—including tools for training and certification, onboarding automation, and deeper workforce analytics. We’ll be introducing these through your Customer Success Manager and future updates.
Will there be updates to our Terms & Conditions? Yes, we are introducing updated Terms & Conditions designed to better align with today’s privacy, security, and service standards. These updates are especially important for organizations operating in sensitive care environments and reflect our shared commitment to safeguarding data and delivering long-term value. We encourage all month-to-month customers to review and adopt the new agreement. It includes enhancements that support compliance, ensure service continuity, and provide access to new features as they become available. Your Customer Success Manager can help guide you through the process.
Will we have to learn a new service platform? No. You’ll continue using the same platform you know today. In the future, you may have the option to connect with additional solutions—like advanced employee training, satisfaction benchmarking, or onboarding automation—based on your organization’s goals.
How will this acquisition affect customer privacy and data security? Your privacy and data security remain a top priority. As part of the acquisition, we’re strengthening the security profile of the application infrastructure and the broader product portfolio—bringing even more robust safeguards, monitoring, and best practices to protect your data.
Will there be any changes to my point of contact? You’ll continue to work with the same great team you know today. If we identify additional resources that can support your goals—you’ll be the first to know.
Will I still have access to support? Yes. You’ll continue working with the same support team you’ve always had. As we grow, we’re also expanding our customer success and support resources to provide even more hands-on guidance when needed.
What are the long-term plans for the WeCare Connect service? Will it be sunset? If so, when? There is no plan to sunset the existing application. Your current application experience isn’t going away or changing. Our team is committed to maintaining the tools you rely on while thoughtfully integrating them into our broader suite of connected solutions that will bring even more value, insights, and innovation to your day-to-day operations.

Please reach out to your Customer Success Manager if you have any further questions about what this means for you and how we’ll continue to serve you.