Turn Customer and Employee Feedback into Your Competitive Edge

Catch turnover risks and satisfaction gaps before they escalate.

Our experience management platform gives care leaders real-time insight to reduce turnover, improve engagement, increase satisfaction, and turn client and resident feedback into a competitive advantage.

Join 16,000+ sites of care using real-time feedback to drive retention, referrals, and revenue.

A dashboard displaying satisfaction metrics with green progress bars, and three highlighted stats below: 85%+ survey participation, 95%+ move-in satisfaction scores, and 90%+ overall satisfaction.

The Cost of Experience Gaps

  • High Turnover

    Staff departures cost you hiring expenses, training time, and service continuity. Customer departures cost you revenue, referrals, and market reputation. When you can’t identify flight risks, you’re losing people before you even know there’s a turnover risk.

  • Reduced Engagement

    When employees disengage, care quality suffers and turnover follows. When residents or clients disengage, they’re one step closer to leaving. If engagement patterns aren’t visible in real-time, warning signs go unnoticed until it’s too late to course correct.

  • Growing Dissatisfaction

    By the time unhappy employees give notice, or dissatisfied customers post reviews, it’s too late to save the relationship. Without real-time feedback at critical touchpoints, you’re always in reactive mode.

  • Experience management gives you real-time visibility into customer and employee satisfaction at the moments that matter most, so you can intervene strategically and drive better outcomes.
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What is Experience Management?

Experience Management connects you directly to customer and employee feedback so you can act with meaning to build organizational stability.

Whether you’re running a home-based care agency or a senior living organization, our platform gathers critical feedback when it matters most, immediately notifies you when concerns arise, and empowers you with predictive insights to improve retention, engagement and satisfaction.

Experience Management helps you:

    • Identify flight risks before they leave by department, site and service line
    • Solve service gaps before they become public complaints
    • Quantify satisfaction before you need to prove quality to surveyors

With Experience Management, you make fewer reactive decisions and more strategic ones, powered by the voices that matter most.

How Experience Management Works

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Capture Feedback Instantly

Meet respondents where they are. Our non-anonymous survey system captures honest feedback through email, text, and staff-assisted surveys with tablets and phone calls at critical touchpoints throughout the customer and employee lifecycles. Get real-time alerts so you can address concerns before they escalate.

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Lead with Foresight & Benchmarks

Use AI-driven predictive alerts and complete satisfaction data within a unified dashboard to prevent undesirable outcomes.
Compare your performance against regional and national benchmarks to identify what’s working and where to focus improvement efforts.

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Get Started Fast

Getting started is quick and easy. Our dedicated Implementation Team is excited to work with you and get you fully up and running in less than 30 days. We will provide training materials, promotional materials, and best practices for getting started. Our team at Activated Insights remains by your side beyond implementation, providing ongoing support to ensure your continued success.

A simple black outline of a hand with a heart shape floating above the open palm, symbolizing care, giving, or support. Senior Living

Measure and improve the resident experiences that drive retention, reputation, and referrals.

A simple black outline of a hand with a heart shape floating above the open palm, symbolizing care, giving, or support. Home-Based Care

Measure and improve employee and client experiences that drive
retention, reputation, and referrals.

Experience Management for Home-Based
Care Agencies

A dashboard displays satisfaction scores for services and staff, with green gauges showing scores of 80 and 90. Below, a Net Promoter Score section shows a score of 24 versus a peer score of 58.

Client Experience

Build the trust that turns clients into referral sources. Capture meaningful feedback from clients and families throughout the care journey to understand what’s working, where service gaps exist, and how to strengthen the in-home experience that drives retention and word-of-mouth referrals.

  • Journey-based feedback – Gather insights at key care milestones, not just at discharge
  • Performance visibility – Track satisfaction trends across locations, programs, or care types
  • Retention intelligence – Identify and resolve concerns before clients consider switching agencies

Stop the turnover cycle before it drains your resources. Understand how caregivers experience their critical first months and what drives long-term engagement across your workforce. Use these insights to retain reliable talent and protect the client relationships that make your agency thrive.

  • Onboarding pulse checks – Capture feedback at 14, 45, 75 days, and 6 months when new hire risk is highest
  • Ongoing engagement tracking – Spot satisfaction trends, strengths, and emerging risks across your team
  • Exit surveys – Uncover the real reasons caregivers leave so you can fix root causes, not symptoms

Earn Best of Home Care Awards Recognition

Qualify for Best of Home Care awards to differentiate your agency and build trust with referral sources.

  • Eligible to qualify for Best of Home Care Awards including: Provider of Choice, Employer of Choice, Leader in Experience, Top 100 Leader in Experience
  • Competitive differentiation – Recognition that sets you apart in the market
  • Marketing proof points – Awards that validate care quality claims

Turn compliance into competitive advantage. Our CAHPS-aligned platform streamlines mandatory reporting while revealing the experience drivers that influence your Star Ratings, reimbursement levels, and referral volume. Enter payer and regulatory conversations with confidence.

  • Compliance-ready – CAHPS methodology and reporting built in
  • Strategic performance data – Track trends over time and across patient populations
  • Stakeholder confidence – Enter regulatory and board conversations with validated, defensible data

Experience Management for
Senior Living Facilities

A dashboard displays satisfaction metrics, including overall and staff satisfaction scores as circular charts, a word cloud, and a Net Promoter Score section showing "Your Overall Score" as 24 and "Peer Data Overall Score" as 58.

Resident Experience

Capture real-time feedback from new residents, existing residents, and families at critical points throughout their entire journey, not just annual surveys. Address concerns before they escalate, reinforce what’s driving satisfaction, and build the trust that leads to renewals and referrals while lowering operating costs.

Our best performing customers have seen:

  • 85% survey participation rates
  • 95% move-in satisfaction
  • 90% overall satisfaction

Turn real-time rehab patient feedback into fewer readmissions, increased patient referrals, and higher CMS 5-star ratings. Understand how patients experience care transitions, clinical communication, and service quality across the care continuum. Use those insights to improve quality outcomes and close gaps.

Our best performing customers have seen:

  • 85% survey participation rates
  • Increase in 5-star ratings
  • 90% overall satisfaction

Meet requirements while building strategic advantage. Our CoreQ-approved survey streamlines mandatory reporting while giving you the insights and benchmarking data that inform smarter decisions and strengthen stakeholder confidence.

  • Compliance-ready – CoreQ methodology built in
  • Strategic visibility – Track performance over time and across locations
  • Stakeholder confidence – Enter regulatory and board conversations with validated, defensible data

Built for Every Role That Impacts
Experience

From front-line supervisors to the C-suite, Experience Management gives every
stakeholder the specific insight they need to improve outcomes, faster.

Owners

Stop firefighting. Start growing. Get the customer and employee insight that reveals where to invest, which problems to prioritize, and how to protect your margins.

Marketers

Turn satisfaction data into sales collateral. Arm yourself with the proof referral partners need: validated scores, testimonials, and award eligibility that differentiate your quality in a crowded market.

Care Supervisors

Know what’s really happening on the front lines. Get real-time and direct feedback that reveals what you can fix, what’s working, and where to focus training.

Executives

Make data-backed decisions with confidence. Benchmark performance across locations and against regional competitors.

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Stop Guessing. Start Knowing.

Real-time feedback shows you exactly what drives turnover and satisfaction.

 

Experience Management gives you the insight you need to fix problems before they cost you employees, customers, and reputation.

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Take a Glimpse into Real-Time Feedback, Schedule Your Demo!