Earn U.S. News Best Senior Living Recognition Through Activated Insights

U.S. News Best Senior Living awards distinguish your community as a top provider for residents and family members comparing care options. Working with Activated Insights to administer U.S. News Best Senior Living surveys ensures you are eligible for this valuable recognition.

See How It Works
A badge featuring the text "BEST SENIOR LIVING" in large letters on a gold background. Below it, a blue ribbon displays "U.S. News & World Report" in white and red letters, proudly highlighting it as "U.S. News Best Senior Living 2023.
A badge featuring the text "BEST SENIOR LIVING" in large letters on a gold background. Below it, a blue ribbon displays "U.S. News & World Report" in white and red letters, proudly highlighting it as "U.S. News Best Senior Living 2023.

What is U.S. News Best Senior Living?

U.S. News Best Senior Living ratings provide in-depth information on multiple levels of care. Through survey results, U.S. News provides awards, ratings, and recognition to senior living communities, helping residents and their families find the best place to meet their care needs. There are four types of organizations eligible for this recognition:

  • Independent Living
  • Assisted Living
  • Memory Care
  • Life Plan/Continuing Care Retirement Communities
A U.S. News Best Senior Living 2023 badge is placed next to a photo. In the photo, a person in a wheelchair joyfully holds hands and spins with a caregiver outdoors on a sunny day.

What You Get By Registering With Activated Insights

A webpage for a senior living center proudly featuring the "U.S. News Best Senior Living 2023" badge. Located at 1234 West St, City, CA 54321, this esteemed center offers both independent living and assisted living options.

Expanded Profile

Gain confidence knowing surveys are submitted properly and on time, while meeting engagement requirements. Plus, your U.S. News profile will become more robust with your survey information.

Award badge featuring the text "BEST SENIOR LIVING" in large, bold letters on a gold background. Below, a blue ribbon displays "U.S. News Best Senior Living 2023" in white text with red and white stripes.

Recognition

Participating communities have the potential to earn awards and receive accolades that are 100% based on the data. This gives you the chance to attract more residents and skilled staff.

Bar graph comparing satisfaction scores between Great Senior Care and Assisted Living (Pre-Covid), highlighting U.S. News Best Senior Living ratings. Great Senior Care has 66% positive, 14% neutral, and 20% negative responses, while Assisted Living boasts 83% positive with no neutral or negative feedback.

High-Level Insights

Get customer engagement scores for your brand versus benchmarks. Some providers choose a data subscription for additional insights and continuous surveys throughout the year.

How to Participate in U.S. News Best Senior Living Awards

A digital survey interface on a blue background reads, "I feel safe at Southwest Villages." Response options are: Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree. Two progress bars at the bottom show 10% and 55% completion. A green checkmark is at the top right. Proudly recognized by U.S. News Best Senior Living 2023.

To be eligible for U.S. News Best Senior Living recognition, your senior living community residents and their families must be surveyed to provide their honest, unbiased feedback. While this process can seem daunting, Activated Insights can take care of all your surveying needs, ensuring your data is sent directly to U.S. News for review. Surveying is a simple two-step process:

  1. Complete the form at the bottom of this page.
  2. Initiate the customer survey process with the help of Activated Insights.

Once you’ve submitted the form, an Activated Insights program manager will reach out to you, confirming all the details.

Benefits of Participating in U.S. News Best Senior Living

Communities that earn recognition by U.S. News benefit from high visibility, a credible, independent quality validation, and branding elements that can be used in consumer marketing. When you demonstrate excellence and are recognized for it, you can attract more residents and top-tier talent for your team.

When Are Survey Results Due for Best Senior Living Consideration?

The Best Senior Living survey period for 2025 publication has ended. U.S. News expects to publish a list of the Best Senior Living in Spring of 2025. You can still sign up to survey for 2026 publication at any time though! Reach out to Activated Insights to get started.

The media only seems to care when Mom was dropped or when Mom had something bad happen under our care. With U.S. News, it will be good to get positive recognition for our team member’s day-to-day work.
Joe Hessley, CEO, WindRiver

We get so many more thank you notes from families than bad issues. Most people who are not in senior living don’t know that.

CEO of a 50+ community brand

Start Reaping the Benefits of U.S. News Best Senior Living Recognition

Complete the form to speak with an Activated Insights program manager. We can help you get on the path to qualifying for U.S. News Best Senior Living recognition today.

Processing...

Frequently Asked Questions

The registration fee covers the costs of administering your resident and family survey, which includes a high-level summary of overall results. Detailed survey results and raw data will be provided at an additional cost. Survey participation is required to be eligible for Best Senior Living recognition. Recognition is not guaranteed upon survey completion. 

You’ll work closely with Activated Insights to administer a standard Customer Engagement Survey (CES). The survey runs for two weeks and typically takes between 2–6 weeks to prepare for. Preparing for the survey involves creating your participant list, communicating that the survey is coming, and supporting participation during the survey period. 

The Customer Engagement Survey (CES) is a standardized proprietary instrument developed from peer-reviewed literature on resident and family satisfaction. The survey takes an average of 10 minutes to complete. During the onboarding process, your Activated Insights program manager will share the survey questions and help you configure the survey to use your location’s naming conventions. 

U.S. News will receive aggregated data by community location to run analytics and identify high performers. You may elect to provide optional customer testimonials that U.S. News may use on its website. 

Many senior living communities already have a profile on the U.S. News website, which can be accessed at health.usnews.com/best-senior-living. U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News will recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

The next Best Senior Living is expected to be available in the spring. Participants will find out if any of their communities will be recognized a few weeks before publication.

Yes, the results are confidential. U.S. News will assess results in the aggregate by community and will not receive personally identifiable information from survey participants, except for optional testimonials. 

It is important that residents and family members present their own opinions in the survey. However, we recognize that some people need assistance with completing their responses. Residents who need assistance can get help from other residents as well as their community’s survey champions. For independence of survey answers, it is important that only a minority of residents receive direct assistance. Through technology, sophisticated algorithms are used to detect when it is not a resident or family member answering the survey. 

There are registration fees that cover the costs of administering the survey, including Activated Insights technology server and messaging costs. 

Independent Living, Assisted Living, Memory Care (Alzheimer’s Care), and Life Plan Communities / Continuing Care Retirement Communities. Not sure if you’re eligible? Submit the form above to find out and learn about next steps.