Experience Surveys
Take Your Clients & Care Professionals From Satisfied to Loyal
Measure and improve client/care professional loyalty, learn where you can improve, and boost retention across the board—while saving time for you and your team
How it Works
We Survey Your Clients & Care Professionals
A sample of your clients and care professionals is surveyed monthly to get detailed feedback and unbiased satisfaction scores.
You Receive Satisfaction Reports Every Month
Access individual client and care professional surveys to learn exactly how you can improve quality of care, reduce turnover, and grow your home care agency.
You Earn Best of Home Care Awards Based on Your Scores
Based on your client and care professional satisfaction scores, qualify for prestigious awards to set your home care agency apart from the competition.
INSTANT DEMO
Watch a 2-minute video to get a better idea of how our experience survey program can level-up your agency.
What You Get
PROGRAM DETAILS
Client & Care Professional Phone Surveys
Individual Feedback & Scores
Each client or care professional surveyed rates your agency across five categories and answers follow-up questions about the scores. You can also pick custom questions to get the insights most important to you.
Detailed Reports
Customizable reports designed by our experts to help you pinpoint your strengths and weaknesses as an agency.
Read what clients and care professionals are saying about agencies like yours…
“I love my care professional. If they try to take her away from me, I’m going to hit them with my cane.”
Client Survey“They could use a little improvement. Their method is kind of hit or miss. They just keep sending out the worker to see if it will work, but it would be more effective if they actually knew how they would interact with my mom before hand. “
Client Survey“I wish I had a say in whom they sent to us. We had one care professional who would go out and smoke in her car. My mother doesn’t like the smell of smoke and I don’t think it was the healthiest thing to do while caring for my mother. The rest of the care professionals were excellent. My mother needed someone who wanted to sit and chat. The first care professional was good at that but the last care professional wasn’t as good at that.”
Client Survey“The care professional doesn’t need any improvements. The communication from the office needs improvement. “
Client Survey“I have never had any service as good as [this agency].”
Client Survey“Communication is stellar. They are always willing to help when things come up.”
Client Survey“They could take my dad on walks and get him to activities. They should give him more attention.”
Client Survey“I never hear from the office staff. “
Client Survey“The office is wonderful. I’ve only had contact with the scheduling department, and they are delightful, wonderful, friendly, and efficient. “
Client Survey“They could be better at communicating with me and themselves. “
Client Survey“The only thing is when somebody new is coming, they should let me know so I know a new face is coming in.”
Client Survey“I love the quality of the care professionals that they send to us. If we’re not happy with them, we can give them a call and they will find us someone else.”
Client Survey“I appreciate that they are willing to go out of their way to help me with bathing and they just seem to do everything well for me. “
Client Survey“When my care professionals can’t come in, they are not proactive about being in touch with me about getting substitutes. I still don’t know who is coming in tomorrow.”
Client Survey“They need to move things around for me so I can get around the house more easily.”
Client Survey“They should offer some in-training classes in their office.”
Caregiver Survey“They need to improve their communication! If our schedule changes or something comes up we do not always know about it. Even if we ask it is like pulling teeth to get answers. The other thing is to have someone available for care professionals working night shifts, if something happens it is hard to deal with.”
Caregiver Survey“They do pretty good about saying they appreciate the hard work and short-time notice. I like that.”
Caregiver Survey“I always get a response back when I text them now. That didn’t used to happen.”
Caregiver Survey“The care managers don’t seem to know what they’re talking about, but the people in the office are great. “
Caregiver Survey“They are always telling me what a good job I am doing. They give us gift cards and they share bonuses with us, even during the virus right now, which was huge for me. They verbally and physically have given me perks. “
Caregiver Survey“I like that the office answers all my messages, even at like 7am.”
Caregiver Survey“The woman who schedules me is amazing. She keeps me in mind for a shift and if I have an opening, I let her know and she always gets back to me and tries to accommodate.”
Caregiver“They can be a little slow at responding to messages.”
Caregiver Survey“They could let people know ahead of time what someone needs like if they need transferring or for us to use the Hoyer lift. This way we can be trained and not have to constantly call the office.”
Caregiver Survey“I wish they would call sometimes to let me know I’m doing a good job.”
Caregiver Survey“I would like more verbal acknowledgement when I do well.”
Caregiver Survey“I like that we have ongoing training. “
Caregiver Survey“They should do more than just one day training just so we can be more comfortable. “
Caregiver SurveyWhat You Get
PROGRAM DETAILS
Benchmarks & Trends
Net Promoter Score Analysis
Learn which clients and care professionals are promoting your business, and what you can do to help more of them become promoters.
Long-Term Trend Analysis
See how your scores trend over time across ten rated categories measuring core aspects of your business.
Regional & National Benchmarking
Compare your scores against regional and national competition to know where your agency stands.
What You Get
PROGRAM DETAILS
Get proof of quality for potential clients and referral sources
Get Recognized as a Activated Insights Trusted Provider
By surveying their clients and care professionals, agencies in our program have made a commitment to listen. As such, we recognize every agency in our program with Trusted Provider to give them third-party proof of their commitment to excellence.
Gather Data to Prove Your Quality to Referral Partners
Use quantifiable proof gathered by a well-known third party to show referral sources that your agency can be trusted with their referrals.
Earn Best of Home Care Awards
Based on the scores you receive from clients and care professionals, become eligible for Best of Home Care awards—the top awards in the home care industry.
Who We Help
Integrate Your Home Care Software
Connect with your favorite home care software to automatically keep your client and caregiver calling lists up to date inside our HIPAA-compliant system.
See It In Action
Watch a 2 minute demo to get a better view of how our experience survey program can level-up your agency.
