Reputation Management

Generate and Manage Online Reviews With Reputation Management

Activated Insights Reputation Management helps you grow your home–based care or senior living business by generating and managing online reviews that attract customers and job candidates.

Get a Live Demo

Reputation Management

Generate and Manage Online Reviews With Reputation Management

Activated Insights Reputation Management helps you grow your home–based care or senior living business by generating and managing online reviews that attract customers and job candidates.

Get a Live Demo
An elderly woman and man, looking content, sit closely on a couch, smiling at a laptop. The woman wears a light purple top while the man sports glasses and a light blue shirt. Beside them, a speech bubble with a star and lines symbolizes their satisfaction with outstanding home care services.

How Does Reputation Management Work?

The Activated Insights Reputation Management program gives you access to tools that help you run streamlined review campaigns, track campaign success, and analyze review trends.

How You Can Control Your Online Reputation

Close-up of a person holding a smartphone showing a notification from an app called "GRANDMA'S LOVING CARE." The notification reads, "New reviews: 32 new reviews with an average 4.6 star rating." The background displays blurred text and ratings for different reviews, highlighting effective home care reputation management.

Get Regular Email Alerts & Summaries

Monitor your reviews in a fraction of the time with customized alerts.

A sentiment analysis dashboard with two sections: "Positive" and "Negative." Positive words include "happy," "caregivers," "above and beyond," and "hour." Negative words include "late," "distracted," "job," "dementia," and "lazy." Perfect for home care reputation management, links to view more are available for both sections.

Analyze Trending Review Keywords

Find trends in your reviews, discover what you’re doing well, and learn where you can improve through the power of machine learning. 

A dashboard showing various metrics, including an average rating of 4.63, total reviews of 294.3K, and a response rate of 17.21%. Below, a home care reputation management breakdown of review sites displays ratings and percentages: Google (54%), Facebook (27%), Foursquare (6%), Glassdoor (3%), BBB (10%).

Track Your Overall Rating Across All Review Sources

Track your reputation, monitor trends, and view your combined rating across all online review sources. 

A dashboard interface titled "Ask for Reviews" shows metrics from the last 30 days. It includes total requests (12), percentage delivered (58%), opened (80%), and clicked (4). This home care reputation management tool also lists recent requests and their statuses under "We Want Your Feedback.

Request Reviews en Masse & Track Your Success

Generate more reviews in less time with mass text or email campaigns and performance analytics.

A screenshot from a review platform showing the home care reputation management for "Grandma's Loving Care" over the last three years. It includes graphs for "Super Care," "Caring Hands," and "Pro Caregiving," along with tables listing scores from Google, Yelp, HealthGrades, and Bing.

Monitor Your Competitors

Quickly see how you compare to your local competitors and how their average ratings and total reviews are trending.

Automated Review Requests Through SMS & Email

Review Manager allows Activated Insights to integrate your Google, Facebook, and other accounts to not only keep track of your reviews, but also to send invitations to your customers to leave a review on these platforms. 

Methods for Requesting Reviews

Automatically after an experience survey

We’ll ask if they’d like to leave a review when we complete their survey.

Upload a list to request reviews in bulk

Send hundreds of email/text review requests at once by uploading a contact list. 

Send individual review requests

Input individual emails or phone numbers to send personalized review requests.  

A Google review card for "Your Home Care Agency" shows a 4.8-star rating based on 56 reviews, highlighting their excellent home care reputation. It includes a 5-star review by John Doe from 1 month ago, praising the company's care and reliability, making it possible for loved ones to stay in their homes.

95% of consumers read reviews before choosing a product.*

What do they see when they look up reviews about yours?

Your business is getting reviews whether you want it to or not. Use our Reputation Management tools to take control of your online reviews and use them to drive business growth.

52% of a company’s market value is attributed to its reputation.**

We make it easy for companies to manage their online reputations.

Monitor reviews from these sites & more

Logos of various review platforms are shown from left to right: Google Reviews, Facebook, Caring.com, SeniorAdvisor.com, Yelp, and Yellow Pages. Each logo includes a rating symbol indicating high ratings (stars).

Get Your Free Online Review Scorecard

Access a complete overview of your local online review performance in minutes, including recent reviews, average rating across platforms, response rate, response time, and trending keywords.

Simply enter your business name and we’ll do the rest!

Three smiling people are shown in circular frames. The left frame features a woman with long dark hair, the middle frame shows a man with short dark hair, and the right frame displays a man with short braided hair. The background colors are teal, purple, and yellow, respectively, representing diverse users of our home care recruiting software.

Manage Your Online Reputation With Ease

With Activated Insights, you have all the tools you need to track your reputation, monitor trends, and request reviews. In our streamlined online platform, you can enhance your reputation and find opportunities for improvement. To see how Reputation Management works, get a live demo today.

* Dosa, H. (2022, January 13). Brand Rated: “Nine out of ten customers read reviews before buying a product.” Globe Newswire. Retrieved May 31, 2024, from https://www.globenewswire.com/news-release/2022/01/13/2366090/0/en/Brand-Rated-Nine-out-of-ten-customers-read-reviews-before-buying-a-product.html

** Bridges, J. (2023, January 3). Putting a price tag on corporate reputation management. Reputation Defender. Retrieved May 31, 2024, from https://www.reputationdefender.com/blog/smb/putting-price-tag-corporate-reputation-management

Learn More About Reputation Management

Processing...