Discover what your clients & care professionals think about your home care business with detailed monthly feedback and satisfaction scores.
Reduce turnover and increase satisfaction by gaining a broad understanding of your care professionals.
Earn Best of Home Care awards based on your client and care professional satisfaction scores and market with 3rd party proof of quality.
Integrate your scheduling software to automatically import interviewee lists and keep them up to date.
Receive ongoing support and one-on-one training to help you get the most out of Satisfaction Management.
Satisfaction Management
Get an accurate picture of your client and care professional satisfaction month after month.
Each month we perform live telephone interviews with 10% of your clients and care professionals to gather satisfaction ratings and detailed feedback in 7 client and 7 caregiver categories. You can then use this information to more effectively manage your business.
The staff is very professional, encouraging and motivating. They are wonderful to work with. I feel like it’s family oriented and that’s why I referred two of my friends.
I receive great care, but communication needs to improve. Sometimes I don’t find out a care professional can’t make it until right when they are scheduled and often times changes are made at the last minute.
Sometimes there is not enough communication between the office staff and the care professionals. Sometimes scheduling changes don’t get communicated fast enough or at all.
The care professionals would read to my husband and play games with him to help him exercise his mind. They were quick to reach out to him when he was in need. They not only helped my husband, but they uplifted me as well.
Without these services, Thomas would have been in his bed all day. Our care professional has definitely improved his quality of life and have made a difference in our lives.
I appreciate the extra training and that it’s paid for, but often it is scheduled during times I can’t attend. I wish training was a little more flexible.
I chose to work here because of the great reviews I read online. The recruiting process was very good and I’m able to get the hours I need which is extremely important to me.
The care professionals do a great job of getting my mom cleaned up, washed, and fed. Some care professionals have much better training when it comes to bathing. Since we have multiple care professionals, my mom never really gets into a good system or routine.
Gather honest, detailed feedback from your clients and care professionals.
As a third party, Activated Insights is able to gather unbiased feedback from your clients and care professionals. In addition to gathering satisfaction scores, we also provide detailed feedback on why each score is given. Clients who are interviewed can choose to remain anonymous and all care professional interviews are anonymous to ensure their comments are candid.
Increase satisfaction using real data to get real results.
Increasing client satisfaction and decreasing care professional turnover starts with knowing what your clients and care professionals really think about your home care business. With detailed information on client and care professional satisfaction, you can take action with confidence to increase the satisfaction of both your clients and care professionals.
Client Reports
See how your client satisfaction changes over time in 7 categories.
Your client satisfaction is comprised of many components. Trend reports allow you to better understand how your clients rate their satisfaction across seven different categories and how those scores change over time. With a deep understanding of your client satisfaction, you can make more effective decisions to improve and track the results over time.
Net Promoter Score
Learn your Net Promoter Score and see how you compare to the industry.
Testimonial Report
View testimonials from client interviews organized by category.
Proof of Quality Report
See how your clients have rated their level of satisfaction in 7 categories.
Satisfaction Benchmark
Benchmark your client satisfaction ratings in all 7 categories against the industry average.
Provider of Choice Report
Compare your scores in each category to the Best of Home Care – Provider of Choice minimum requirements for your region to track if you qualify.
Overall Satisfaction Rating
Review your combined average of all client satisfaction scores.
Client Satisfaction Percentile Ranking
Compare your performance in each category over the last 12 months against the industry’s performance during the same period.
Priority & Strength Index
Gauge your 3 strongest and weakest satisfaction categories with comments from your clients explaining their rating.
Trend Reports
- Recommend Provider
- Daily Life
- Work Ethic of Care Professionals
- Ability of Care Professionals
- Compassion of Care Professionals
- Communication from Provider
- Client/Care Professional Compatibility
Caregiver Reports
Understand your care professionals’ needs to increase retention.
Monthly satisfaction reports help you gain a more comprehensive understanding of how your care professionals feel about different aspects of their job. This understanding leads to better care professional retention and also allows you to track the results of your efforts month after month.
Caregiver Engagement Score
Learn your Care Professional Engagement Score and see how you compare to the industry.
Testimonial Report
View testimonials from care professional interviews organized by category.
Proof of Quality Report
See overall how your care professionals have rated their level of satisfaction in 7 categories.
Satisfaction Benchmark
Benchmark your care professional satisfaction ratings in all 7 categories against the industry average.
Employer of Choice Report
Compare your scores in each category to the Best of Home Care – Employer of Choice minimum requirements for your region to track if you qualify.
Overall Satisfaction Rating
Review your combined average of all care professional satisfaction scores.
Caregiver Satisfaction Percentile Ranking
Compare your performance in each category over the last 12 months against the industry’s performance during the same time period.
Priority & Strength Index
Gauge your 3 strongest and weakest categories for the time period selected with comments from your care professionals explaining their ratings.
Trend Reports
- Recommend Employment
- Training Received
- Clear Expectations
- Openness to New Ideas
- Caregiver Recognition
- Office Support Staff
- Client/Care Professional Compatability
Awards & Certification
Show your dedication to providing quality care.
After your first month’s of interviews, you become a Trusted Provider which makes you eligible to start earning annual Best of Home Care Awards. Activated Insights Certified Trusted Provider represents your commitment to your client and care professional satisfaction. Use this certification to show all those who come in contact with your business that you care about quality.
Software Integration
We’re integrated with scheduling software, so you can spend more time doing what matters.
Activated Insights is integrated with popular scheduling software providers. This means that the information we need to perform interviews is automatically updated in our HIPAA-compliant system. You won’t even need to think about it. Just make updates in your scheduling software like normal.
Ongoing Support & Training
Receive ongoing support and one-on-one training to help you get the most out of Satisfaction Management.
Our knowledgeable support team is always ready to respond to your questions and provide the assistance you need, but we’ll also reach out to you to provide one-on-one training to ensure you get the most out of Satisfaction Management. You’ll also have access to our growing collection of support videos to help you learn about your reports and navigate the online portal.
Resource Library
Access our complete library of tools, videos, and other resources.
Our resource library gives you access to more than 150 resources, including webinar replays, videos, and tools to help you with care professional retention, client satisfaction, recruitment, marketing, sales, training, and more.
