BAYADA Home Health Care Expands Partnership with Activated Insights to Enhance Client Experience and Satisfaction
Activated Insights
Moorestown, NJ November 10th 2020– BAYADA Home Health Care, a leading national nonprofit provider of in-home care and post-acute care services, is expanding its partnership with Activated Insights, the home care industry’s leading experience management and training firm in North America.
While BAYADA has previously partnered with Activated Insights to conduct quality surveys and gather data for its US-based assistive care and habilitation services, Activated Insights will now perform surveys on BAYADA’s behalf for multiple BAYADA service lines in the US, including pediatrics, behavioral health, assistive care Medicaid services, and adult nursing.
The expanded partnership with Activated Insights will give more BAYADA locations throughout the United States the ability to measure client satisfaction by gathering regular feedback through digital and telephone surveys. While individual locations will have agency-specific data to drive actionable improvements in their area, BAYADA’s specialty practices will use the data to power insights and drive initiatives at the service line level.
“BAYADA’s values of compassion, excellence, and reliability are grounded in putting our clients first and ensuring that we fulfill our clients’ needs promptly and thoroughly,” said David Baiada, CEO of BAYADA Home Health Care. “By expanding our use of Activated Insights’s client experience analytics, we can better understand the full BAYADA client experience and achieve our vision of helping more people achieve a better quality of life in the comfort of their own homes.”
This partnership comes as home care companies are increasingly turning toward data-driven strategies to provide value-based care.
“We’re excited to expand our partnership with BAYADA,” said Todd Austin, COO of Activated Insights. “Their commitment to quality has always been exceptional, and this partnership will only cement that commitment. More and more, data is becoming the currency of healthcare, and BAYADA is helping lead the charge toward a data-driven, value-based system of healthcare that works better for everybody.”
About BAYADA Home Health Care
BAYADA Home Health Care was founded by J. Mark Baiada in 1975 and provides nursing, rehabilitative, therapeutic, hospice and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in New Jersey, BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers and other home health care professionals who serve their communities in 22 states from 345 locations, with locations in Canada, Germany, India, Ireland, New Zealand, South Korea, and the United Kingdom.
In 2018, Baiada oversaw the company’s unprecedented transition to a nonprofit organization to ensure BAYADA’s mission, purpose and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home; in early May 2019, the organization served its one-millionth client.
To learn more about BAYADA, visit www.bayada.com.
About Activated Insights
Activated Insights is the leading experience management and training company for home care providers in North America. Each month, Activated Insights surveys thousands of direct care workers and clients on behalf of their agencies to learn how the agencies can improve their quality of care. Since their recent merger with In the Know Caregiver Training, they are also a leading provider of caregiver, clinical, and administrative training across multiple care sectors. For more information, visit homecarepulse.com.
