Frequently Asked Questions
How does Activated Insights capture detailed client and care professional feedback?
From our in-house, US-based call center, we perform live telephone surveys with care professionals and clients (or a designated party). During the short survey, we capture satisfaction ratings across multiple areas of your business and transcribe feedback.
What if I have less than 10 clients?
If you have less than 10 clients and 10 care professionals, your agency may not be a good match for our program just yet. Having at least 10 clients and 10 care professionals helps ensure that we can gather feedback on an ongoing basis.
Does Activated Insights provide leads?
No. Activated Insights doesn’t currently provide paid leads. However, the home care agencies we work with are using their Best of Home Care awards and client feedback reports to attract more business and close more sales.
How long does each survey take?
Each survey takes between 5-6 minutes.
How often are my clients and care professionals called?
Clients and care professionals are surveyed monthly. Once an individual has completed an survey, we won’t attempt to contact them again for at least six months.
How can I earn a Best of Home Care award?
Best of Home Care awards are based on how your client and care professional satisfaction scores rank against others in your geographic region. For more information about these awards and how to qualify, please visit our award eligibility page.
How does Activated Insights receive the information they need to perform my satisfaction interviews?
We are integrated with all major home care software providers. This enables interviewee the contact information we need to perform interviews to be safely and securely passed to our HIPAA compliant system. Our integration partners include ClearCare, ADLware, Rosemark, AppointMate, AXISCare, HomeTrak, MatrixCare, KanTime, eRSP, and Spectrum Teletrack Services.
What if my client has Alzheimer’s/dementia or a hearing impairment?
In cases where your client isn’t able to complete the survey, you can provide a responsible party that we’ll contact to ask about the care being received instead.
What if my clients or care professionals speak another language?
Interviews are available for English, Spanish, and Russian speakers.
