No one loves having a difficult conversation at work—but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential. Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-step process to help you have that difficult conversation. You’ll also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace.