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Documentation & Regulatory Practices

Complaints, Grievances, and Appeals

Clinician

This course explores regulations covering complaints, grievances, and appeals as tools for patients and families to bring forward care concerns. Staff responsibilities in these processes are reviewed, along with how to best use the information obtained via these tools to improve care. Organizational response to post-complaint/grievance surveys is also reviewed.

Illustration of a doctor in scrubs talking to an elderly man and a woman. They are all smiling. The doctor is holding a clipboard, and there are prescription bottles on the table. The background shows a warmly lit room, conveying a comfortable environment.

   English

   Audio Included

   CE Credit Hours: 0.75

   Length: 0.75

Complaints, Grievances, and Appeals

Illustration of a doctor in scrubs talking to an elderly man and a woman. They are all smiling. The doctor is holding a clipboard, and there are prescription bottles on the table. The background shows a warmly lit room, conveying a comfortable environment.

   English

   Audio Included

   CE Credit Hours: 0.75

   Length: 0.75

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Get Unlimited Access to the Entire Activated Insights Training Course Library
Talk with one of our program experts to learn how you can provide your care staff with valuable online training at their fingertips.