One of the first impressions visitors and prospective residents have of a long-term care facility is its actual or perceived cleanliness. No matter how friendly a receptionist or how helpful the marketing representative is, future residents and their families may have second thoughts about the quality of care a facility offers if they feel uncomfortable sitting in a dirty or sticky chair with apparent signs of neglect. Although most people do not inspect a facility with white gloves and a magnifying glass, almost all will be very observant of the perceived attention, or inattention, given to the cleanliness of the facility. Learn the importance of housekeeping and tips and tricks for improving the facility’s cleanliness.