As a customer service representative, you naturally know a lot about your company and its offerings.
As a customer service representative, you naturally know a lot about your company and its offerings.
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If you’ve ever put off doing an important task or project, you’re not alone.
If you’ve ever put off doing an important task or project, you’re not alone.
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Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
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No one loves having a difficult conversation at work—but most of us have had to do it.
No one loves having a difficult conversation at work—but most of us have had to do it.
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Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
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Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
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This course provides caregivers with insight into the relationship between nurses and CNAs.
This course provides caregivers with insight into the relationship between nurses and CNAs.
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This module teaches caregivers how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
This module teaches caregivers how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
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Your caregivers have hundreds of details to be aware of on any given day.
Your caregivers have hundreds of details to be aware of on any given day.
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Includes a review of Maslow's Hierarchy of Needs and discusses how it relates to setting priorities. Provides information on caring for difficult clients, setting goals, and staying focused throughout the workday.
Includes a review of Maslow's Hierarchy of Needs and discusses how it relates to setting priorities. Provides information on caring for difficult clients, setting goals, and staying focused throughout the workday.
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Activated Insights Recruit enables you to automate outreach and engagement in your hiring process allowing senior living and home-based care providers to connect, qualify, and interview top caregivers faster than humanly possible.
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Activated Insights Retain is the ultimate offering for reducing employee turnover rates in home-based care and senior living, especially during the first 100 days when the risk is at its peak.
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