// Function to get URL parameter function getUrlParameter(name) { name = name.replace(/[\[\]]/g, '\\$&'); const url = window.location.href; const regex = new RegExp('[?&]' + name + '(=([^&#]*)|&|#|$)'); const results = regex.exec(url); if (!results) return null; if (!results[2]) return ''; return decodeURIComponent(results[2].replace(/\+/g, ' ')); } // Function to close the pop-up function closePopup() { document.getElementById('popup').style.display = 'none'; document.getElementById('overlay').style.display = 'none'; } // Function to display the pop-up function displayPopup(message) { const overlayElement = document.createElement('div'); overlayElement.id = 'overlay'; overlayElement.style.display = 'block'; overlayElement.style.position = 'fixed'; overlayElement.style.top = '0'; overlayElement.style.left = '0'; overlayElement.style.width = '100%'; overlayElement.style.height = '100%'; overlayElement.style.backgroundColor = 'rgba(0, 0, 0, 0.5)'; overlayElement.style.zIndex = '999'; const popupElement = document.createElement('div'); popupElement.id = 'popup'; popupElement.style.display = 'block'; popupElement.style.position = 'fixed'; popupElement.style.top = '50%'; popupElement.style.left = '50%'; popupElement.style.transform = 'translate(-50%, -50%)'; popupElement.style.padding = '20px'; popupElement.style.backgroundColor = '#fff'; popupElement.style.boxShadow = '0 0 10px rgba(0, 0, 0, 0.5)'; popupElement.style.zIndex = '1000'; popupElement.style.borderRadius = '15px'; popupElement.style.width = '90%'; // Default width for mobile // Set max-width for larger screens popupElement.style.maxWidth = '500px'; const messageParagraph = document.createElement('p'); messageParagraph.innerHTML = message; const closeButton = document.createElement('button'); closeButton.textContent = 'Close'; closeButton.style.marginTop = '10px'; closeButton.onclick = closePopup; popupElement.appendChild(messageParagraph); popupElement.appendChild(closeButton); document.body.appendChild(overlayElement); document.body.appendChild(popupElement); } document.addEventListener('DOMContentLoaded', function () { console.log("Script Loaded"); const referrer = document.referrer; const referrerParam = getUrlParameter('referrer'); console.log("Referrer:", referrer); console.log("Referrer Param:", referrerParam); const referrerPatterns = [ /homecarepulse\.com/, /pinnacleqi\.com/, /retainyouremployees\.com/ ]; const isReferrerMatch = referrerPatterns.some(pattern => { const match = pattern.test(referrer) || (referrerParam && pattern.test(referrerParam)); console.log("Checking pattern:", pattern, "against referrer:", referrer, "or referrerParam:", referrerParam, "-> Match:", match); return match; }); console.log("Is Referrer Match:", isReferrerMatch); if (isReferrerMatch) { console.log("Displaying Pop-up"); const message = ` Welcome to Activated Insights.
Home Care Pulse, Pinnacle Quality Insight, and Pre-Intent are now united under one brand and one name.

Discover how Activated Insights will continue to help you make the most of every care experience, across the entire continuum of care.

Current users: Log in with your existing username and password at activatedinsights.com. `; displayPopup(message); } });
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            Activated Insights Recruit enables you to automate outreach and engagement in your hiring process allowing senior living and home-based care providers to connect, qualify, and interview top caregivers faster than humanly possible.

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            Activated Insights Retain is the ultimate offering for reducing employee turnover rates in home-based care and senior living, especially during the first 100 days when the risk is at its peak.

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          • A professional headshot of a person with short hair pulled back. They are smiling and wearing a white shirt and dark blazer. The background is teal, and the text reads "Michelle Lisk." Below is the SYNERGY HomeCare logo and an asterisk symbol.
            Ep.19: Keeping Your Care Staff: Simple Strategies to Retain Care Staff for 5+ Years
          • Webinar promo: "Nursing Perspectives: How to Prepare for the Alzheimer’s and Related Dementias Surge" on May 29. Features insights for senior living professionals, with a photo of two smiling nurses and headshots of six presenters.
            Nursing Perspectives: How to Prepare for the Alzheimer’s and Related Dementias Surge 
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            Investing in Your Team’s Growth Brings Lasting Retention Results
  • How We Help
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    • TrainingTop-rated training to enhance care teams.
      • Discover Training
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      • Training for Hospice
      • Training for Independent Living
      • Training for Skilled Nursing Facilities
      • NAB Training
      • Course Catalog
      • State Compliance
      • Specialty Learning Paths
      • Instructor-Led Training Modules
      • Barbara Karnes Series
    • RetainBoost engagement and reduce turnover.
    • Experience ManagementDetailed metrics and insights about your business.
      • Discover Experience Management
      • Client Experience
      • Patient Experience
      • Resident Experience
      • Employee Experience
      • CAHPS®
      • CoreQ
    • RecognitionAwards, distinctions, and reviews to drive growth.
      • Discover Recognition
      • Reputation Management
      • Great Place To Work
      • U.S. News Best Senior Living
      • Best of Home Care Awards
      • Customer Experience Awards
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  • A smiling woman with shoulder-length dark hair and a headband. She is looking to her right and wearing a light-colored top. There’s a small logo in the bottom right corner.

    Leadership

    Leadership

    Cybersecurity for Post-Acute and Long-Term Care Employees

    Cybersecurity for Post-Acute and Long-Term Care Employees

    This course provides an overview of key cybersecurity risks that can impact organizations, including ransomware, insider threats, social engineering, and device vulnerabilities.

    This course provides an overview of key cybersecurity risks that can impact organizations, including ransomware, insider threats, social engineering, and device vulnerabilities.

    Risk Management

    Risk Management

    Course Details

    Audio IncludedAudio Included

  • A smiling woman with shoulder-length dark hair and a headband. She is looking to her right and wearing a light-colored top. There’s a small logo in the bottom right corner.

    Leadership

    Leadership

    Cybersecurity: Securing Equipment and Devices

    Cybersecurity: Securing Equipment and Devices

    This course discusses your role in securing equipment and devices, the vulnerabilities associated with equipment and devices that may be present in your workplace, and consequences of cyberattacks on connected medical devices and loss or theft of equipment are addressed.

    This course discusses your role in securing equipment and devices, the vulnerabilities associated with equipment and devices that may be present in your workplace, and consequences of cyberattacks on connected medical devices and loss or theft of equipment are addressed.

    Risk Management

    Risk Management

    Course Details

    Audio IncludedAudio Included

  • A healthcare worker in a blue scrub top is focused on typing at a computer. The background is a neutral-toned room. An abstract arrow logo is in the bottom right corner.

    Leadership

    Leadership

    Cybersecurity: Defending Against Social Engineering

    Cybersecurity: Defending Against Social Engineering

    This course describes the tactic of social engineering when used in cyberattacks and defines types of these attacks, including phishing, smishing, and baiting.

    This course describes the tactic of social engineering when used in cyberattacks and defines types of these attacks, including phishing, smishing, and baiting.

    Risk Management

    Risk Management

    Course Details

    Audio IncludedAudio Included

  • A person with curly hair and glasses looks surprised while looking at a laptop screen. The image has an artistic overlay outlining their features, and a small geometric logo is in the bottom right corner.

    Leadership

    Leadership

    Cybersecurity: Understanding Ransomware Threats

    Cybersecurity: Understanding Ransomware Threats

    This course discusses ransomware, its potential effects on organizations, and what YOU can do to minimize the risk of ransomware attacks.  

    This course discusses ransomware, its potential effects on organizations, and what YOU can do to minimize the risk of ransomware attacks.  

    Risk Management

    Risk Management

    Course Details

    Audio IncludedAudio Included

  • A person with light-colored hair and glasses sits at a desk, resting their head in their hands, appearing stressed or deep in thought. The background is softly blurred, with subtle drawn lines accentuating the person's clothing.

    Leadership

    Leadership

    Cybersecurity: Recognizing Insider Threats and Security Risks

    Cybersecurity: Recognizing Insider Threats and Security Risks

    This course defines insider threats and provides examples of both accidental and intentional incidents.

    This course defines insider threats and provides examples of both accidental and intentional incidents.

    Risk Management

    Risk Management

    Course Details

    Audio IncludedAudio Included

  • A person in blue medical scrubs stands with arms crossed in a bright room. The background features shelves and potted plants. The image has a graphic filter effect and a white arrow symbol at the bottom right.

    Leadership

    Leadership

    Handling Difficult Customer Service Scenarios

    Handling Difficult Customer Service Scenarios

    As a customer service representative, you naturally know a lot about your company and its offerings.

    As a customer service representative, you naturally know a lot about your company and its offerings.

    Professional Development

    Professional Development

    Course Details

    Audio IncludedAudio Included

  • A smiling person with shoulder-length hair is wearing a blue uniform with a logo on it. They are standing in a hallway with several doorways visible in the background. The image has a slight cartoon-like effect.

    Leadership

    Leadership

    Overcoming Procrastination

    Overcoming Procrastination

    If you’ve ever put off doing an important task or project, you’re not alone.

    If you’ve ever put off doing an important task or project, you’re not alone.

    Professional Development

    Professional Development

    Course Details

    Audio IncludedAudio Included

  • A person in blue scrubs with arms crossed stands confidently in a hallway. A wheelchair is visible in the background.

    Leadership

    Leadership

    Working with Upset Customers

    Working with Upset Customers

    Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.

    Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.

    Professional Development

    Professional Development

    Course Details

    Audio IncludedAudio Included

  • A woman with red hair gestures while speaking to a person in the foreground. She is wearing a collared shirt. The background is blurred, and there is a stylized, illustrative effect on parts of her clothing. A logo is in the bottom right corner.

    Leadership

    Leadership

    Receiving and Seeking Feedback

    Receiving and Seeking Feedback

    This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.

    This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.

    Course Details

    Audio IncludedAudio Included

  • A person with shoulder-length hair is standing in a hallway, wearing a blue scrubs top with a pocket. They appear to be speaking or explaining something. The image has an illustrated overlay that outlines the person and their clothing.

    Leadership

    Leadership

    Sexual Harassment Prevention Training

    Sexual Harassment Prevention Training

    Professional Development

    Professional Development

    Course Details

    Audio IncludedAudio Included

  • Two women in healthcare scrubs stand next to each other, smiling and conversing. One holds a tablet. A stylized illustration highlights their outlines. They appear to be in a professional setting.

    Leadership

    Leadership

    How to Have a Difficult Conversation

    How to Have a Difficult Conversation

    No one loves having a difficult conversation at work—but most of us have had to do it.

    No one loves having a difficult conversation at work—but most of us have had to do it.

    Professional Development

    Professional Development

    Course Details

    Audio IncludedAudio Included

  • A person with curly hair smiles while wearing a headset in a brightly lit office setting. They appear attentive and engaged, suggesting they might be assisting someone via call. The background is blurred, focusing on the individual.

    Leadership

    Leadership

    Customer Service Skills

    Customer Service Skills

    Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.

    Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.

    Professional Development

    Professional Development

    Course Details

    Audio IncludedAudio Included

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