Course Catalog
Course Catalog
425 courses found
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Audio Available In-Service PDF Available
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In-Service PDF Available
If you’ve ever put off doing an important task or project, you’re not alone.
If you’ve ever put off doing an important task or project, you’re not alone.
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Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
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This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
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No one loves having a difficult conversation at work—but most of us have had to do it.
No one loves having a difficult conversation at work—but most of us have had to do it.
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Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
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This course covers the procedures associated with dialing 911.
This course covers the procedures associated with dialing 911.
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Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
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Medication safety is a major focus of the healthcare world.
Medication safety is a major focus of the healthcare world.
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Medication safety is a major focus of the healthcare world.
Medication safety is a major focus of the healthcare world.
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Although Dining Services are currently the second major factor when prospective residents choose a long-term care facility, it may be one of the most misunderstood entities within the healthcare industry.
Although Dining Services are currently the second major factor when prospective residents choose a long-term care facility, it may be one of the most misunderstood entities within the healthcare industry.
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