Course Catalog
Course Catalog
463 courses found
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This module addresses the adjustment period faced by clients when they move to a new environment.
This module addresses the adjustment period faced by clients when they move to a new environment.
Audio IncludedAudio Included
This course includes information for caregivers about passive, aggressive, and assertive communication.
This course includes information for caregivers about passive, aggressive, and assertive communication.
Audio IncludedAudio Included
This course offers a fresh perspective on how to effectively communicate as a home health professional.
This course offers a fresh perspective on how to effectively communicate as a home health professional.
Audio IncludedAudio Included
This module provides caregivers with an overview of handling complaints, whether they be from clients, family members, coworkers, or supervisors.
This module provides caregivers with an overview of handling complaints, whether they be from clients, family members, coworkers, or supervisors.
Audio IncludedAudio Included
This module provides caregivers with a review of bullying in the healthcare environment, including what it is, who is doing it, and what they can do to make it
This module provides caregivers with a review of bullying in the healthcare environment, including what it is, who is doing it, and what they can do to make it
Audio IncludedAudio Included
This important topic deals with the most common special communication needs, including problems from sensory issues, stroke, dementia, and language differences.
This important topic deals with the most common special communication needs, including problems from sensory issues, stroke, dementia, and language differences.
Audio IncludedAudio Included
As a customer service representative, you naturally know a lot about your company and its offerings.
As a customer service representative, you naturally know a lot about your company and its offerings.
Audio IncludedAudio Included
If you’ve ever put off doing an important task or project, you’re not alone.
If you’ve ever put off doing an important task or project, you’re not alone.
Audio IncludedAudio Included
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Audio IncludedAudio Included
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
Audio IncludedAudio Included
No one loves having a difficult conversation at work—but most of us have had to do it.
No one loves having a difficult conversation at work—but most of us have had to do it.
Audio IncludedAudio Included
