Course Catalog
Course Catalog
292 courses found
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In-Service PDF Available
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
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This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
Audio IncludedAudio Included
No one loves having a difficult conversation at work—but most of us have had to do it.
No one loves having a difficult conversation at work—but most of us have had to do it.
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Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
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This course covers the procedures associated with dialing 911.
This course covers the procedures associated with dialing 911.
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Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
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Learn the importance of housekeeping and tips and tricks for improving the facility's cleanliness.
Learn the importance of housekeeping and tips and tricks for improving the facility's cleanliness.
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This course provides care professionals with an overview of the most common categories of prescription medications used to treat Alzheimer's disease and its related dementias, including medications that slow down the progression of the disease, help reduce symptoms, and more.
This course provides care professionals with an overview of the most common categories of prescription medications used to treat Alzheimer's disease and its related dementias, including medications that slow down the progression of the disease, help reduce symptoms, and more.
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This course covers the basic components of skin care, including key areas that require observation during each visit, signs and symptoms of skin conditions, prevention and health promotion concepts, and proper techniques for maintaining clean, healthy skin.
This course covers the basic components of skin care, including key areas that require observation during each visit, signs and symptoms of skin conditions, prevention and health promotion concepts, and proper techniques for maintaining clean, healthy skin.
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This course provides caregivers with a comprehensive definition of biomedical waste, a review of standard precautions, tips for safe handling of sharps and biohazardous spills, and how to deal with biomedical waste in a client's home.
This course provides caregivers with a comprehensive definition of biomedical waste, a review of standard precautions, tips for safe handling of sharps and biohazardous spills, and how to deal with biomedical waste in a client's home.
Audio IncludedAudio Included
This 2-hour course educates caregivers on adapting their behavior and strategies for dementia care. It emphasizes a positive physical approach, respectful interactions, and the importance of visual and tactile cues for clear communication.
This 2-hour course educates caregivers on adapting their behavior and strategies for dementia care. It emphasizes a positive physical approach, respectful interactions, and the importance of visual and tactile cues for clear communication.
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