Course Catalog
Course Catalog
322 courses found
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Audio Available In-Service PDF Available
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In-Service PDF Available
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Audio IncludedAudio Included
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
Audio IncludedAudio Included
No one loves having a difficult conversation at work—but most of us have had to do it.
No one loves having a difficult conversation at work—but most of us have had to do it.
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Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
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This course covers the procedures associated with dialing 911.
This course covers the procedures associated with dialing 911.
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Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
Audio IncludedAudio Included
Learn the importance of housekeeping and tips and tricks for improving the facility's cleanliness.
Learn the importance of housekeeping and tips and tricks for improving the facility's cleanliness.
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This course provides care professionals with an overview of the most common categories of prescription medications used to treat Alzheimer's disease and its related dementias, including medications that slow down the progression of the disease, help reduce symptoms, and more.
This course provides care professionals with an overview of the most common categories of prescription medications used to treat Alzheimer's disease and its related dementias, including medications that slow down the progression of the disease, help reduce symptoms, and more.
Audio IncludedAudio Included
During this course, caregivers will review different neglect types, including passive and active neglect, domestic neglect, and institutional neglect. The module includes information about pressure ulcers, contractures, dehydration, abandonment, unsafe/unsanitary conditions, wandering and tips for how aides can prevent client neglect.
During this course, caregivers will review different neglect types, including passive and active neglect, domestic neglect, and institutional neglect. The module includes information about pressure ulcers, contractures, dehydration, abandonment, unsafe/unsanitary conditions, wandering and tips for how aides can prevent client neglect.
Audio IncludedAudio Included
This course covers the basic components of skin care, including key areas that require observation during each visit, signs and symptoms of skin conditions, prevention and health promotion concepts, and proper techniques for maintaining clean, healthy skin.
This course covers the basic components of skin care, including key areas that require observation during each visit, signs and symptoms of skin conditions, prevention and health promotion concepts, and proper techniques for maintaining clean, healthy skin.
Audio IncludedAudio Included
A lesson for caregivers about influenza that teaches the difference between a cold, the flu, and pneumonia. Includes information about who is at risk for the flu and tips for protecting clients from the flu. An important seasonal review!
A lesson for caregivers about influenza that teaches the difference between a cold, the flu, and pneumonia. Includes information about who is at risk for the flu and tips for protecting clients from the flu. An important seasonal review!
Audio IncludedAudio Included
