Course Catalog
Course Catalog
396 courses found
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Audio Available In-Service PDF Available
Audio Available
In-Service PDF Available
If you’ve ever put off doing an important task or project, you’re not alone.
If you’ve ever put off doing an important task or project, you’re not alone.
Audio IncludedAudio Included
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Audio IncludedAudio Included
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
Audio IncludedAudio Included
No one loves having a difficult conversation at work—but most of us have had to do it.
No one loves having a difficult conversation at work—but most of us have had to do it.
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Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Audio IncludedAudio Included
This course covers the procedures associated with dialing 911.
This course covers the procedures associated with dialing 911.
Audio IncludedAudio Included
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Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
Do you think you might be ready to take on an exciting challenge and share what you know with a new team member?
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This course covers how to perform proper medication reconciliation and administration in everyday practice by applying helpful tips.
This course covers how to perform proper medication reconciliation and administration in everyday practice by applying helpful tips.
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This course outlines components of a comprehensive care plan for clients living with Alzheimer’s disease and related dementias.
This course outlines components of a comprehensive care plan for clients living with Alzheimer’s disease and related dementias.
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Learn the importance of housekeeping and tips and tricks for improving the facility's cleanliness.
Learn the importance of housekeeping and tips and tricks for improving the facility's cleanliness.
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