Course Catalog
Course Catalog
204 courses found
Download the Course Catalog PDF for Offline Browsing
Audience
Language
Categories
Courses
Audio Available In-Service PDF Available
Audio Available
In-Service PDF Available
This course discusses your role in securing equipment and devices, the vulnerabilities associated with equipment and devices that may be present in your workplace, and consequences of cyberattacks on connected medical devices and loss or theft of equipment are addressed.
This course discusses your role in securing equipment and devices, the vulnerabilities associated with equipment and devices that may be present in your workplace, and consequences of cyberattacks on connected medical devices and loss or theft of equipment are addressed.
Audio IncludedAudio Included
This course describes the tactic of social engineering when used in cyberattacks and defines types of these attacks, including phishing, smishing, and baiting.
This course describes the tactic of social engineering when used in cyberattacks and defines types of these attacks, including phishing, smishing, and baiting.
Audio IncludedAudio Included
This course discusses ransomware, its potential effects on organizations, and what YOU can do to minimize the risk of ransomware attacks.
This course discusses ransomware, its potential effects on organizations, and what YOU can do to minimize the risk of ransomware attacks.
Audio IncludedAudio Included
This course defines insider threats and provides examples of both accidental and intentional incidents.
This course defines insider threats and provides examples of both accidental and intentional incidents.
Audio IncludedAudio Included
This course offers a fresh perspective on how to effectively communicate as a home health professional.
This course offers a fresh perspective on how to effectively communicate as a home health professional.
Audio IncludedAudio Included
As a customer service representative, you naturally know a lot about your company and its offerings.
As a customer service representative, you naturally know a lot about your company and its offerings.
Audio IncludedAudio Included
If you’ve ever put off doing an important task or project, you’re not alone.
If you’ve ever put off doing an important task or project, you’re not alone.
Audio IncludedAudio Included
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult.
Audio IncludedAudio Included
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future.
Audio IncludedAudio Included
No one loves having a difficult conversation at work—but most of us have had to do it.
No one loves having a difficult conversation at work—but most of us have had to do it.
Audio IncludedAudio Included
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Audio IncludedAudio Included
