I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

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Arrow Senior Housing & Care

Certified
Nov 2023 - Nov 2024

Employees say this is a great place work

Overview

About the Company
Arrow Senior Housing & Care Management was formed out of a turnaround consulting business to provide long-term management and development. By focusing on middle-market options, Arrow provides affordable senior housing using higher than average occupancy levels and leverages technology to help drive down the cost of care and improve outcomes. Arrow’s approach to Senior Housing & Care has been gleaned from years of experience using the best practices and most innovative tools to provide a structured, yet flexible management style of resident-centered leadership. The happiness, safety, and health of residents is at the center of all we do.

Headquarters
St. Charles, Missouri, US

Year Founded
2009

Number of Locations
36 Locations
6 States

Majority Type of Care
Senior Housing & Care

Connect

Social Media

Company Culture

The Employee Experience
The employee experience below at Arrow Senior Housing & Care, compared to an overall Great Place to Work statement for a typical US-based company.

73% of employees at Arrow Senior Housing & Care say it is a great place to work
compared to 57% of employees at a typical US-based company.

Benchmark: Typical US-based Company *See source

85%

This is a physically safe place to work.

84%

People celebrate special events around here.

83%

When you join the company, you are made to feel welcome.

83%

My work has special meaning: this is not "just a job."

82%

I feel good about the ways we contribute to the community.

What Employees are Saying

See what employees say about what makes Arrow Senior Housing & Care a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

Employee Demographics

The Employee Demographics & Tenure
The tenure breakdown at Arrow Senior Housing & Care.

Hiring

Why Work Here?
Arrow is a company that involves employees in decision making and encourages them to find new ways of improving, not just our organization, but the senior living industry as a whole. There are benefits galore, and promotion opportunities within.

Mission

In addition to following our core values, our mission is simple - to provide older adults with a great place to live, and employees a great place to work, in an innovative and inclusive environment. We want our residents and employees to thrive.