STUDY: 4 Factors that Improve Staff Retention in Senior Living
Discover four key drivers of employee retention in senior living that were unearthed in a revealing Activated Insights study.
The 2025 Regulatory Changes in Long-Term and Post-Acute Care (LTPAC) You Need to Start Tracking
Discover five 2025 regulatory changes you need to be aware of and start tracking as a long-term and post-acute care provider.
6 Key Findings from the Activated Insights (formerly HCP) 2024 Benchmarking Report to Grow Your Home-Based Care Business
Turn industry benchmarking data into data-driven business decisions with these top trends, threats, and opportunities facing the home-based care industry this year.
Building Your Fortress on the 6 Pillars of Marketing Success in Post-Acute Care
Learn how to improve marketing performance by building your plan on these 6 proven pillars of success.
Taking Action on Customer Satisfaction: The Definitive Guide to Leveraging Your Net Promoter Score (NPS)
Discover everything you need to know about Net Promoter Scores and how to use them to your advantage in this definitive guide.
Differentiating Your Business by Boosting Satisfaction: 5 Ways to Pull it Off in Post-Acute Care
Setting yourself apart from the crowd is what separates the ultra-successful from the also-rans. In this article we'll explore five ways to do it by boosting customer and employee satisfaction.
Who You Gonna Call? 30 Ways to Bust ‘Ghosting’ by Post-Acute Care Employees
There’s something strange in the neighborhood. There’s something weird and it don’t look good. No, we’re not talking about Slimer and Mr. Stay Puft waging a spiritual assault on New York City. We’re talking about a phenomenon that’s risen in the post-acute care industry.
CMS Scuttles CoreQ Proposal: How Do SNFs Keep Surveys Afloat?
If you work in the senior living arena of post-acute care, you may have recently been diving deep into CoreQ surveys to fit the mandate under the latest CMS rule proposal. After hearing the news of this proposed regulation’s suspension, some organizations may be feeling left high and dry.
5 Strategies for Strengthening Referral Relationships in Post-Acute Care
Post-acute care organizations should always be looking for new opportunities to expand their services and increase revenue. Veterans are a prime example of an often underserved yet highly profitable market segment.
Unlocking Revenue Opportunities: How to Benefit From VA Referrals in Home Care
Post-acute care organizations should always be looking for new opportunities to expand their services and increase revenue. Veterans are a prime example of an often underserved yet highly profitable market segment.
Why You Need to Keep Your Finger on the Pulse of Inquiry Calls
The return on your investment from all other sales and marketing efforts depends on how your inquiry calls are handled. If you’re just talking the talk but not walking the walk, you’re going to lose the caller to a competitor.
Survey Fundamentals
With this self-guided courses, you will get an introduction on how to navigate your Activated Insights Experience Management dashboard. Learn how to utilize Activated Insights reports to analyze data and identify trends in your client satisfaction feedback.
