REXBURG—Activated Insights, the leading firm in quality assurance for private duty home care, announced today that it has partnered with BAYADA Home Health Care to offer Satisfaction Management to BAYADA home care providers.
The Activated Insights Satisfaction Management Program will provide BAYADA franchisees with monthly client and caregiver interviews, which measure quality of care and workplace satisfaction. These interviews will be integrated into regular reports and readable data to ensure that each location is consistently meeting BAYADA’s core values of compassion, excellence, and reliability. BAYADA Corporate will also have the ability to track the organization’s trends and satisfaction at the regional and national levels.
This extensive integration of the Activated Insights Program represents BAYADA’s long-term commitment to continuously improving care through evaluation, education, and training.
“We are excited to partner with Activated Insights, an industry leader who aligns with our mission of helping people have a safe home life with comfort, independence, and dignity,” said BAYADA Practice Leader Matt Kroll. “Their phone-interview system will help us respond quickly and efficiently to any client’s questions and concerns. Their detailed and timely feedback will help us ensure that every BAYADA client receives care with the highest professional, ethical, and safety standards.”
Activated Insights looks forward to providing trackable satisfaction data to BAYADA. The Activated Insights Program was designed to empower businesses and corporations like BAYADA, and the Activated Insights team is excited to watch this organization grow with the implementation of the Satisfaction Management Program.
