Understanding Your Clients is Key to Earning Their Referrals.
The distractions that come with owning a home care business can demand your attention in ways that make you forget why you wanted to get into home care in the first place – you want to care for people. As the baby boomers head into retirement, home care providers have a great opportunity to grow, and client referrals play a big role. In order for clients to give you referrals, they need to be satisfied with the service you provide. Working with Activated Insights gives you a detailed view into the opinion your clients and care professionals have of your agency, allowing you to make improvements and provide better care.
We Help You Earn Referrals and Improve Satisfaction. Here’s how.
Satisfaction Management
Your clients are more than happy to give you referrals, but only if they love the care they’re receiving. We interview a subset of your clients each month and provide you with detailed feedback and reports, showing what your clients love about your company, as well as areas that could improve.
Best of Home Care® Awards
Providers who enroll in our Client Satisfaction Management Program become eligible, based on their satisfaction scores, to receive the Best of Home Care® Provider of Choice Award. This award can be used in your marketing efforts to showcase your dedication to providing outstanding care.
Training & Resources
Sometimes you just want a few tips to help you improve. We publish new tools and resources every month that you can access through your online dashboard. Use these resources to fine-tune your marketing, operations, recruiting and other efforts. A few of these powerful tools are available in our free resource library.
FAQs
How does Activated Insights capture detailed client and care professional feedback?
From our in-house, US-based call center, we perform live telephone interviews with care professionals and clients (or a designated party). During the short interview, we capture satisfaction ratings across multiple areas of your business and transcribe feedback.
What if I have less than 10 clients?
If you have less than 10 clients and 10 care professionals, your agency may not be a good match for our program just yet. Having at least 10 clients and 10 care professionals helps ensure that we can gather feedback on an ongoing basis.
Does Activated Insights provide leads?
No. Activated Insights doesn’t currently provide paid leads. However, the home care agencies we work with are using their Best of Home Care awards and client feedback reports to attract more business and close more sales.
How much does it cost?
Since we interview 10% of your clients and care professionals each month, cost can vary from month to month. To request a custom quote and see if your agency is eligible for discounted pricing, request a free demo.
Ready To See How Activated Insights Can Transform Your Business?
Connect with an expert from our team and discover how unbiased, client and care professional feedback can transform your business, help you reduce care professional turnover, and increase satisfaction. We’ll walk you through our online dashboard where you can review monthly feedback and get incredible insights into your home care business.
