The Feedback You Need, When You Need It
Capture Satisfaction Scores Monthly
Access a powerful dashboard and get ratings across five client and five care professional satisfaction categories every month.
Get Detailed, Honest Feedback
Want unfiltered feedback from your clients and care professionals? Capture specific, unbiased feedback with every phone survey we perform.
Measure Your Net Promoter Score® (NPS)
Measure how likely your clients and care professionals are to recommend your agency and segment them into promoters, passives, and detractors.
Identify & Monitor Trends in Satisfaction
Track satisfaction levels over time to pinpoint trends, benchmark your performance against the industry, and make data-driven decisions.
Improve Client & Care Professional Satisfaction
Close the feedback loop and identify exactly how you can improve your client and care professional experience.
Built for Home Care
The Satisfaction Management Program and satisfaction surveys are designed specifically for home care agencies.
Capture Detailed, Unbiased Feedback
Review survey results and transcribed feedback to discover what your clients and care professionals really think—and get detailed, actionable insights right at your fingertips.
Powerful Reports
Get unparalleled insight into how your home care agency is perfoming with powerful satisfaction reports that tell you the whole story.
Use trend reports to find out how your agency is doing and where it’s going
Analyze overall satisfaction trends or dig into the details with five client and care professional satisfaction categories to learn exactly where to focus your time and energy.
FAQs
How often are my clients and care professionals called?
Clients and care professionals are surveyed monthly. Once an individual has completed an survey, we won’t attempt to contact them again for at least six months.
How long does each survey take?
Each survey takes between 6-8 minutes.
How does Activated Insights receive the information they need to perform my satisfaction surveys?
We are integrated with all major home care software providers. This allows the contact information we need to perform our surveys to be safely and securely passed to our HIPAA compliant system. Our integration partners include ClearCare, ADLware, Rosemark, AppointMate, AXISCare, MatrixCare, KanTime, eRSP, and Spectrum Teletrack Services.
What if my client has Alzheimer’s/dementia or a hearing impairment?
In cases where your client isn’t able to complete the survey, you can provide a responsible party such a family member or friend that we’ll contact instead to ask about the care being provided.
See what agency owners are saying…
Susan Dost
Sheridan In-Home Health Care
