“Experience Management provides so much value to home care companies and helps maintain high standards. The information gathered during the survey interviews really closes the gaps and blind spots we would otherwise miss. 

I have created an open communication culture and still am not hearing the things I hear from these surveys. The are crucial for any business.”

Holly Anderson, Operations Coordinator, Right at Home of Utah Valley

“Training is a great resource for continuing education courses for caregivers with easy access to lots of great content.”

Victoria Gondera, PCAH, Preferred Care at Home of Coastal Volusia

“We are an organization that is committed to continuous improvement. Home Care Pulse (now Activated Insights) gives us the tools and feedback we need to focus our energy on what our clients and caregiving team are saying that they need from us.

We have noticed that our caregiving team is feeling our positive work culture and that our management team is armed with the information that they need to positively impact the lives of our clients and caregiving team members. This will allow us to retain good caregivers and improve care outcomes for our clients.”

Clayton Foutch, Founder of Home Matters Caregiving

“[Our previous training provider] was great, but the capabilities that Home Care Pulse (now Activated Insights) has really knocked our socks off. We love the staff training for the admin team, the schedulers, and the wellness team—which was a big differentiator.”

“Our caregivers love Training. The more that is at their fingertips, the more they want to learn. There’s such a robust library that’s on-demand that our caregivers can learn from at any time, and that kind of just opened up the world.”

Brett Ringold, Vice President of A Long Term Companion

“I have no doubt Training and Experience Management play a big role in improving retention.”

“If you’re telling me that you are not interested in growing your agency, then maybe you don’t need a product like this. But if you are interested in getting to the next level, then you need data.”

Jeff Wiberg, CEO at Family Resource

“Home Care Pulse (now Activated Insights) has helped us simplify our day to day operations. They have helped us to not only focus on the growth of our company with their Reputation Management product, Training product and countless resources; but also helps us make sure that with company growth, the values that PC Home Health were founded on stays true for each of our clients and caregivers with their Experience Management product. Activated Insights has been a game changer.”

Bryunna Allen, Alternate Administrator at PC Home Health

“Home Care Pulse (now Activated Insights) has been amazing. They have helped narrow down where we were missing customer service. I don’t have enough nice things to say about [them]. It has been so helpful to be able to pinpoint where exactly we were missing it, so can ward off complaints before they happen.”

Amanda Metz, Care Services Manager at Companion Extraordinaire

“Home Care Pulse (now Activated Insights) was an indispensable partner in helping us reach our best growth quarter in company history.”

Richard Ruda, Owner of Visiting Angels of Carlisle

“We made the right choice when we chose this training for our agency.”

P.W., Assisting Hands

“What I like about Training is that it provides ongoing training to our caregivers. It helps us provide them with the support they need to get to where they want to go in their career. Sometimes that means helping them learn additional skills to become a better caregiver. There are also always those CNAs that might be working towards a career in nursing or other situations like that. We want to help support them in any way we can.”

Becky Reel, Executive Director at For Papa's Sake

“It’s not understating to say that our agency’s ability to keep our annual care professional turnover under 30% is a direct result of using Home Care Pulse’s (now Activated Insights) care professional surveys.”

Laura Shaw-deBruin, Executive Director of Norwood Seniors Network

“Home Care Pulse (now Activated Insights) has been beneficial for potential referral sources – those trying to decide between equally qualified and vetted in-home care agencies. It’s been advantageous to be able to differentiate our agency by our association with Activated Insights as an independent, third party organization.”

Mark Wang, Administrator at Visiting Angels - Willamette Valley, OR

“Having that unbiased feedback from Home Care Pulse (now Activated Insights) surveys has definitely helped us understand the needs of our clients and caregivers more effectively to make sure we are meeting or exceeding expectations on an ongoing basis. Employees and clients are often willing to share more information about their experience with a third party than with us directly. It also gives them the opportunity to be anonymous which can be helpful.”

Becky Reel, Executive Director at For Papa's Sake

“Home Care Pulse (now Activated Insights) has been instrumental in helping us strengthen our current client relationships by helping understand what matters most to our clients… The level of detail our customers are willing to share with Activated Insights has revealed blind spots in our quality that we would not have otherwise uncovered.”

Julie-Ann Parrott, COO of RetireEase Senior Services

“Using Home Care Pulse’s (now Activated Insights) surveys has helped us to provide the kind of care that has made our clients our #1 referral source.”

Whitney Krupula, Owner of Right at Home of Midlothian

“Call Home Care Pulse (now Activated Insights) and sign up for their surveys to see what your clients and care professionals are saying. It’s the only tool that will measure [client and care professional satisfaction] that’s built specifically for home care. It’s something in my personal opinion, all agencies should have.”

Qiana James, Founder of Friendly Faces In-Home Care

“Everything you need to get business, is given to you through Home Care Pulse (now Activated Insights).”

“Measuring client/care professional satisfaction using [Experience Management] is the key to getting my team to do their best work.”

Guy Tommasi, Owner of LIFETIME Care at Home

“From a marketing aspect, it’s amazing to have the data that we get with Home Care Pulse (now Activated Insights) [showing client and care professional satisfaction scores]. It’s one thing to talk the talk, but to actually be able to show third-party proof about happy clients and care professionals is invaluable.”

Brandi Hollar, PR/Marketing rep at SYNERGY of Mid-Penn

“I have found that our clients are much more willing to provide detailed and honest communication via Home Care Pulse (now Activated Insights) than with mailed surveys or when we call them directly. The reports are a great report card that we show our referral sources to illustrate not only how we differ from our competitors, but how we are better.”

Nicholas Miller, Comfort Keepers