Caregiver Retention Journey Map for Care Agencies

Caregivers have different needs and concerns at different stages of their time with your agency. While the circumstances of every individual and agency are different, there are sets of general needs that evolve over time for caregivers. Addressing these needs specifically, rather than trying to treat all caregivers the same, will make your efforts to increase retention much more powerful. We’ve spent ten years surveying caregivers to understand what they want and how these needs change over time—here are some of our key takeaways.