WEBINAR SERIES

Why Negative Feedback is a Gift—How to Start Learning From Your Caregivers & Clients

Wednesday, May 14th, 2025

Wednesday, May 14th, 2025

Wednesday, May 14th, 2025

2:00pm EST | 30 min

2:00pm EST | 30 min

2:00pm EST | 60 min

What’s the most overlooked gift someone could give your home care business? A negative review.

Why? Because this is where you can learn from your employees and customers. What people say about your home care organization affects profitability, credibility, ability to recruit, and ultimate success.

Join us on Wednesday, May 14th at 2 p.m. ET, to learn how to master responding to negative feedback, and how to amplify your positive feedback to build a 5-star reputation.

You’ll learn:
  • How to identify and improve underlying issues that are eating at your company’s reputation
  • How to respond to negative reviews beyond your control
  • Why it’s time to take an active role in gathering and acting on employee and customer feedback
As a bonus for attending, you’ll also receive a free guide for Building a Successful Review Campaign. Don’t miss this outstanding opportunity to gain the skills to build a thriving reputation. Complete the form to register today!
Presenters:
A man with short dark hair and a beard, smiling. He is wearing a beige blazer over a light blue collared shirt. The background, reminiscent of Barbara Karnes' calming palettes, is a solid yellow color within a circular frame.
Chris Trempe
COO | SwyftOps
A woman with long brown hair is smiling. She is wearing a blue and white patterned blouse and a necklace. The background is a solid light blue color. The image is circular in shape.
Wendy St Hilaire
Director of Strategic Partnerships | Activated Insights
Webinar banner titled "Why Negative Feedback is a Gift—How to Start Learning From Your Caregivers & Clients," featuring Barbara Karnes alongside Chris Trempe and Wendy St. Hilaire. Scheduled for May 14, with a sad face icon and illustrated accents.

Register for Webinar