If you’ve ever looked at your CAHPS scores and thought, “Okay… but now what?” — you’re not alone.

For most home health and hospice teams, CAHPS feels like just another requirement to check off. It reflects care that’s already been delivered, only shares the patient or caregiver’s side of the story after nothing can be done to resolve issues, and often leaves agencies struggling with what to do with the feedback for the future.

Then there are Star Ratings — public, competitive, and often hard to move without knowing what’s actually driving them.

This webinar is here to change that. We’ll walk you through how to make these scores work for you, not just against you, so you can turn feedback into action, boost your outcomes, and stand out in a crowded market.

In just 30 minutes, you’ll learn how to:

• Understand what CAHPS and Star Ratings actually measure — and how to use your feedback to actually improve future patient care.
• Turn patient and caregiver feedback into practical improvements in care and communication
• Bridge the gap between survey data, performance, and compliance goals
• Strengthen your public reputation with insights that matter to families and referral partners

Reserve Your Spot