Today, senior care leaders face a perfect storm: staffing shortages, burnout, and rising pressure from residents, families, and regulators.

When employees are stretched thin and unsupported, resident experiences suffer and trust erodes.

But the providers who are aligning employee and resident satisfaction are seeing real, lasting results. In today’s environment, that alignment isn’t just a best practice — it’s essential for survival and long-term success.

In this session, join Michelle Maalouf, Product Manager at Activated Insights, and Meera Riner, COO of Nexion Health, as they walk through The Engagement Blueprint — a practical framework that top providers are using to stabilize staffing, strengthen culture, and build trust both internally and external.

You’ll hear how Meera’s team at Nexion:

• Reduced turnover from 79% to 60%
• Cut recruitment costs by 34% · Boosted employee satisfaction from 3.07 to 3.9, surpassing the national average of 3.78

This proven blueprint goes beyond just boosting staff satisfaction — it helps build a workplace where caregivers feel supported and residents get the consistent, high-quality care they deserve. When the employee and resident experience are in sync, everyone wins. And in today’s environment, that kind of alignment isn’t optional — it’s key to long-term success.

And you’ll walk away with practical Engagement Blueprint to:

• Improve staffing stability without burning out your team
• Build a culture that actually sticks — even with high-turnover roles
• Use better listening (to staff and families) to build trust, improve care, and protect your reputation