Discover how leading communities turn resident feedback into higher satisfaction, stronger referrals, and lasting loyalty.

One resident. Countless missed opportunities — unless you’re listening.

Meet Mary

An 82-year-old new resident at an assisted living community.

From the moment she moves in, Mary’s experience is shaped by small moments of listening—from her first welcome survey to ongoing check-ins and her family’s final impressions.

Her story reveals a powerful truth: communities that gather and act on feedback at every touchpoint drive stronger resident satisfaction, more referrals, and a better reputation.

Is your community capturing those moments?
In this 30-minute session, we’ll show how leading providers are using continuous resident feedback to improve satisfaction, loyalty, and community growth.

What you’ll learn:

• Why annual surveys fall short – and what to do about it
• The key moments that make or break resident satisfaction
• How to catch and resolve issues before they hit your online reviews
• Simple and scalable ways to turn feedback into measurable improvements

Join us to see how small moments of listening can lead to stronger resident satisfaction.

Who Should Attend
This session is designed for leaders across all senior living settings, including:

• Assisted Living, Independent Living, CCRCs, Memory Care, and Skilled Nursing Facilities
• Executive leadership, operators, and sales and marketing teams looking to improve satisfaction, referrals, and community growth