Creating a culture of high performance and high caregiver retention
MENLO PARK, CA
Creating a culture that hires and retains the best caregivers
Using employee Trust Index to benchmark its employer scores and progress
A Top 10 in At Home Care Fortune Best Workplace winner, caregiver retention is 2-3x better than industry peers
Care Indeed Case Study
Challenge: Finding a tool that aligned with their needs
Care Indeed focuses on creating a culture that hires and retains the best caregivers. However, they lacked a way to measure and monitor this culture. In addition, Care Indeed did not have a way to publicly promote their philosophy of putting their employees first.
Solution: Certification as a Great Place to Work
Finding an easy-to-understand tool
With a solid performance philosophy and quality bar, Care Indeed selected Activated Insights as their new vendor. "We're very lucky to participate in Great Place to Work's senior care program. The employee survey is very easy for our caregivers to take and understand. The cherry on top was that we could get recognition for the hard work of our team," says Valerio.
Gaining benchmark data
Beyond the user interface, the benchmarking capabilities stood out to the team. "We didn't know how we compared to others in our industry - and even to the Fortune 100 Best Companies to Work For," recalls Valerio, "That information is informative to us as we design new programs."
Having a program manager guide
"Since we have had turnover in our staff who administer the survey, it was helpful to have a Program Manager who could guide us through each step of the certification process," says Valerio, "It was a step above the others out there."
Results: Best in Class Performance
Care Indeed's philosophy and partnership with Activated Insights has enabled how they are able to promote being an employer of choice. "We are incredibly honored to be named as a Great Place to Work and awarded by Fortune as a best workplace," says Valerio. In addition, with 2-3x better caregiver retention than the industry peers, Care Indeed was invited to share their strategies and best practices on retaining caregivers.